Support just not happening

Published on July 13, 2011 By Nimbin In Object Desktop

about a week or so ago i sent an email to support@stardock.com or it could have been sale@stardock.com requesting help with my objectdesktop renewal not showing up in impulse. I renewed mu subscription for another year and yet impulse still tells me that my sub runs out on july 31 2011. It should now expire on 31 july 2012. as of now i have heard absolutely nothing from stardock except for their automated email. Below is the ticket number for my request and i would hope that this is sorted out as soon as possible. I have supplied the order number and all relevant details in my original email.

Ticket ID: QGU-251431
Subject: Object Desktop Renewal
Department: Stardock - Sales
Priority: Sales
Status: Open

Thanks

Nimbin

Comments

DaveRI

on Jul 13, 2011

The renewals won't show on Impulse anymore. See "Common Questions" at bottom of OP here:

https://forums.wincustomize.com/409931/page/1/#replies

Daiwa

on Jul 13, 2011

A few of these right-hand-left-hand communication issues have popped up since Impulse was sold. Why it is affecting only a handful of folks is a puzzle. So far, each instance has ultimately been resolved satisfactorily. You shouldn't have any issues using the apps, regardless (even after July 31 - the only thing 'missing' if it's not resolved by then would be access to betas), but at least you were smart enough to get a little ahead of the curve. I'd continue to be patient.

Daiwa

on Jul 13, 2011

I'd also ignore me and listen to DaveRI, if I were you.

ZubaZ

on Jul 14, 2011

The Stardock/Impulse transition has put unexpected strains on support. It's getting better, I promise..

DaveRI

on Jul 14, 2011

(Is that a new Zubadge?)

Jafo

on Jul 14, 2011

DaveRI

reply 5

(Is that a new Zubadge?)

Yes...

sydneysiders

on Jul 14, 2011

DaveRI

reply 5

(Is that a new Zubadge?)

Yes

I see your coffee making skills improved....

Uvah

on Jul 14, 2011

Cool Zubadge...Zubaz.

ZubaZ

on Jul 14, 2011

I need to get one of the web guys to make a new badge "Supprot"

It's good to be back. I missed you guys (and gals).

DrJBHL

on Jul 14, 2011

Your wish.... our "Supprot"

Island Dog

on Jul 14, 2011

Just to let you know, your subscription end date is correct for 2012. As mentioned, Impulse isn't supported for ODNT after a renewal from this point on.

Nimbin

on Jul 14, 2011

Thanks ID . Much appreciated mate

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